Legal Information
Terms of Use
These Terms of Use apply to your access to and use of the Metro Trains West website and any associated webpages, forms, documents and online services.
About
About these Terms
These Terms of Use apply to your access to and use of the Metro Trains West website located at www.metrotrainswest.com.au and any associated webpages, forms, documents and online services made available through the website.
The website is operated by Metro Trains West Pty Ltd, referred to in these Terms as “MTW”, “we”, “us” or “our”.
By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree with these Terms, you should stop using the website.
Last updated: 22/07/2026
Purpose
Purpose of the Website
The website provides information relating to MTW, its operations and its involvement in the delivery of the Sydney Metro West Project.
The website may include:
- general project and organisational information;
- employment and contractor opportunities;
- supplier and subcontractor information;
- community notices and updates;
- links to external resources;
- contact and enquiry forms; and
- documents and other materials relevant to MTW’s activities.
The website is provided for general information and communication purposes only.
Information
Accuracy of Information
MTW takes reasonable steps to ensure that information published on the website is accurate and current. However, information may change without notice and may occasionally contain errors, omissions or outdated material.
MTW does not guarantee that all information on the website is complete, accurate, current or suitable for a particular purpose.
You should independently confirm any information that is important to your employment, business, procurement, contractual or other decisions.
Nothing on the website constitutes legal, financial, commercial, engineering, employment, procurement or other professional advice.
Employment
Job Listings and Employment Opportunities
Job listings and employment information published on the website are provided for general recruitment purposes.
Unless expressly stated otherwise:
- a job listing does not constitute an offer of employment or engagement;
- submitting an application does not guarantee an interview, assessment or appointment;
- MTW may amend, suspend, withdraw or close a listing at any time;
- advertised roles may be subject to eligibility, qualification, security, medical, background-check or project-specific requirements;
- recruitment decisions remain subject to MTW’s applicable recruitment processes and internal approvals.
Applicants are responsible for ensuring that the information submitted in an application is accurate and complete.
Nothing on the website creates an employment, contractor, agency or other legal relationship between MTW and an applicant.
Suppliers
Supplier and Procurement Information
Supplier, contractor and procurement information published on the website is provided for general information only.
Accessing supplier information, submitting an enquiry or expressing interest does not:
- guarantee that a person or organisation will be invited to participate in a procurement process;
- guarantee the award of any work, contract or commercial opportunity;
- create a tender, offer, contractual commitment or procurement relationship;
- replace the terms of any formal procurement, registration, prequalification or tender process; or
- represent an endorsement of a supplier, contractor, product or service.
Any formal procurement or contracting process will be governed by the documents, eligibility requirements, evaluation criteria and contractual terms issued specifically for that process.
Where there is an inconsistency between information on this website and the terms of a formal procurement or tender document, the formal document will prevail to the extent of the inconsistency.
Community Updates
Community Notices and Project Information
Community notices, works updates, dates, timeframes, access arrangements and other project-related information may change due to operational, safety, regulatory, weather, construction or other requirements.
Where a notice relates to an urgent safety matter, disruption, road or transport condition, you should follow instructions issued by the relevant authority, emergency service, transport operator or project representative.
The website should not be relied upon as an emergency communication service.
Website Use
Acceptable Use
You must use the website lawfully and responsibly.
You must not:
- use the website for any unlawful, fraudulent, harmful or misleading purpose;
- interfere with the website’s operation, security or availability;
- attempt to gain unauthorised access to the website, server, CMS, database or connected systems;
- introduce viruses, malware, harmful code or automated attacks;
- use automated tools to scrape, extract or reproduce website content without written permission;
- impersonate another person or organisation;
- submit information that is false, misleading, defamatory, offensive or unlawful;
- use contact or application forms to send spam, unsolicited advertising or malicious content;
- attempt to bypass CAPTCHA, anti-bot, access-control or security measures; or
- use the website in a manner that infringes another person’s rights.
MTW may restrict or block access to the website where it reasonably believes that these Terms have been breached or the website is being misused.
Submissions
Information Submitted Through the Website
Where you submit information through a contact, enquiry, application or other website form, you warrant that:
- the information is accurate to the best of your knowledge;
- you are authorised to provide the information;
- the information does not infringe another person’s rights;
- any uploaded document is safe, lawful and relevant to the purpose for which it is submitted; and
- you have obtained any necessary consent before providing personal information about another person.
Submitting information through the website does not require MTW to respond, accept an application, commence discussions or enter into any agreement.
Personal information submitted through the website will be handled in accordance with the MTW Privacy Collection Statement and any applicable MTW Privacy Policy.
Privacy
Privacy and Cookies
MTW may collect personal information through the website, including through contact forms, enquiries, recruitment processes and other online communications.
Information about the collection, use and disclosure of personal information is available in the MTW Privacy Collection Statement and, where applicable, the MTW Privacy Policy.
The website may use cookies and similar technologies for functionality, security, analytics and website improvement purposes.
By using the website, you acknowledge that cookies may be stored or accessed in accordance with the applicable privacy information and your browser settings.
View Privacy PolicyThird-Party Links
External Websites
The website may contain links to websites, platforms or resources operated by third parties.
These links are provided for convenience and information only. Unless expressly stated otherwise, a link does not mean that MTW:
- controls the external website;
- endorses its operator, content, products or services;
- guarantees the accuracy or availability of its information; or
- accepts responsibility for its privacy, security or accessibility practices.
You access third-party websites at your own discretion and should review their applicable terms and privacy information.
Content Rights
Intellectual Property
Unless otherwise stated, the website and its content are owned by or licensed to MTW and are protected by copyright, trademark and other intellectual property laws.
Website content may include:
- text;
- photographs and images;
- logos and branding;
- graphics and illustrations;
- videos;
- downloadable documents;
- page layouts;
- software; and
- data or other materials.
You may view, download or print reasonable portions of the website for personal, informational or legitimate business-reference purposes.
You must not, without prior written permission:
- reproduce or republish substantial parts of the website;
- modify, distribute, sell or commercially exploit website content;
- remove copyright, trademark or attribution notices;
- use MTW branding in a way that suggests endorsement, partnership or affiliation; or
- reproduce third-party content where MTW does not have authority to grant permission.
All rights not expressly granted under these Terms are reserved.
Security
Website Availability and Security
MTW may modify, suspend, restrict or discontinue any part of the website at any time.
MTW does not guarantee that:
- the website will always be available;
- access will be uninterrupted or error-free;
- defects will be corrected immediately;
- the website will be compatible with every device or browser; or
- the website or downloaded content will be free from viruses or harmful components.
MTW takes reasonable steps to maintain the security of the website, but no internet-based system can be guaranteed to be completely secure.
You are responsible for maintaining appropriate security measures on your own device, network and software.
Liability
Liability
To the maximum extent permitted by law, MTW is not liable for loss, damage, cost or expense arising from:
- reliance on general information published on the website;
- temporary unavailability, interruption or technical failure;
- unauthorised access, malware or other matters outside MTW’s reasonable control;
- content or services provided by third-party websites;
- the amendment or withdrawal of a job, supplier or project opportunity; or
- misuse of the website by another person.
Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee, condition or liability that cannot lawfully be excluded, restricted or modified.
Where MTW’s liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.
Indemnity
Indemnity
To the extent permitted by law, you agree to indemnify MTW against loss, liability, damage, cost or expense reasonably incurred as a result of:
- your unlawful use of the website;
- your material breach of these Terms;
- information or material you submit through the website;
- your infringement of another person’s intellectual property, privacy or other rights; or
- your interference with the security or operation of the website.
This indemnity does not apply to the extent that the relevant loss was caused or contributed to by MTW’s negligence, unlawful conduct or breach of its own obligations.
Updates
Changes to these Terms
MTW may amend these Terms from time to time to reflect changes to:
- the website;
- MTW’s operations;
- project requirements;
- legal or regulatory obligations; or
- security and technology practices.
The updated Terms will take effect when published on the website, unless another effective date is stated.
Your continued use of the website following publication of updated Terms constitutes acceptance of the revised Terms.
Legal Terms
Severability, No Waiver and Governing Law
Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
No Waiver
A failure or delay by MTW in exercising a right under these Terms does not constitute a waiver of that right.
Governing Law
These Terms are governed by the laws of New South Wales, Australia.
You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.
Contact
Questions About These Terms
Questions about these Terms of Use may be directed to Metro Trains West. For privacy enquiries, requests or complaints, please contact the Privacy Officer.